Solutions

Extended Enterprise Training Solutions

Extended enterprise training is when you extend your training beyond the boundaries of your organization. For example, think association members, franchisees, customers, distributors or channel partner training. Extended enterprise training involves voluntary learning rather than mandatory training as is experienced with employee training or compliance training. Therefore, learners of extended enterprise training must be led to an LMS portal and be presented with training materials that they consider valuable enough to register for and consume. Extended enterprise training assists companies in gaining competitive advantage, reducing overall training costs and improving customer relations.

Extended Enterprise Training Considerations

The learning technology used to deliver extended enterprise training has as much of an impact on the effectiveness of your initiatives as does the relevancy of the training content you provide. That said, quite often when companies offer extended enterprise training, having the ability to deliver training using an LMS platform that offers customizable branded portals is of the utmost importance. External partners are looking for training that’s customized to their needs, so the look of “their” portal is just as important as the training resources you provide. For example, food and beverage training requirements mandated by regulation vary from state to state, thus you wouldn’t want to provide the same training materials to all of your extended enterprise locations; only those locations that require it should receive it.

LMS Platform Key Features

Additional features to consider in an LMS platform for extended enterprise training include search capabilities, course registration options, and content compatibility. Extended enterprise learners typically use search, navigation, and other features to find training materials of interest. As such, it’s important that the LMS platform have multiple simple ways to search, filter and sort content. It’s equally important to provide learners with the option to self-register for training. This is particularly useful when offering training to your customers. For example, if you offer hundreds of product lines, your customers will only be interested in training for the products they’ve actually purchased or intend to purchase. Lastly, content compatibility is critical in this day and age where different learner groups are receptive to different forms of training content. Some learners benefit from video-based training, while others need job-aids or interactive webinar modules. To ensure success, your LMS platform must be able to support a content-neutral learning environment.

We know choosing an LMS platform for extended enterprise training can be difficult, but we’re here to help, contact us today.