This may sound a little repetitive (post) but it’s a common theme that comes up whenever you utter the words “learning management system” in conversation. Seriously, imagine working for a software company that provides an LMS and you’re at a gathering where someone asks you “Who do you work for?” and “What do they do?” Nine times out of ten the initial reaction you get is “Ugh – I hate my company’s LMS.” Naturally, diving deeper into the conversation, you soon identify the true crux of the problem and it usually isn’t the LMS at all!
So, do you really think your employees hate your LMS? Have they told you this? More times than not, it’s the sheer fact that your employees are “required” to fulfill your company’s training requirements that some employees may not like. Sure it’s easy to blame your LMS, after all, that’s how a lot of your training is delivered, but when you dig a little deeper, you’re bound to identify the source, or sources, of your employees’ aversion to training. Here are some examples to consider:
1. Lack of Time
Most of your employees have a lot going on throughout the day, particularly those employees that manage people. These employees have to take time out of their already busy days to complete their training, or if they can’t carve out enough time during their day, they feel compelled to complete their training on their own time. This can easily breed some disgruntled employees. This also provides a great opportunity to incorporate microlearning into your training mix. Microlearning takes less time to consume, requires a shorter span of attention and is far easier for employees to fit into their busy schedules.
2. Perceived Value and Relevance
Your employees need to see the benefits and relevance of how their training program is going to help them; whether it be how to perform better at their job or perhaps how the training is linked to their certification or professional development. Ensuring that you communicate a clear value proposition can make training far more attractive to your employees.
3. Lackluster Content
Maybe your employees don’t hate your LMS/training at all? Maybe it’s just the content? Let’s face it, some training topics may be a bit boring, take compliance training for example. You’ve got to come up with some creative ways to wake up that boring content. Here’s a great example from FastCompany.com of how one company made their ethics training “rock” using videos that they filmed based on real pain points and struggles that their team identified.
So the next time an employee tells you that they hate your LMS, do a little investigative work to find out what they don’t like about it. What you uncover may help you to make some positive changes to your online training strategy; and hopefully, will eventually make your employees more receptive to their training. (and your LMS?)
Susan Distasio | eLearning Industry Crusader | ePath Learning, Inc.
About the Author: Susan Distasio is an eLearning Industry Crusader focused on advocating for advancement and change in the eLearning and professional development industry. An avid seeker of knowledge and continuous improvement, Susan is happy to share her research, observations and thoughts regarding “all things related to learning and development.” When she’s not out on the learning crusade, Susan can be found with the wind in her hair riding her Harley or simply enjoying life with her husband and her Siamese cat named Elvis, as well as with family and friends.