Business Services Industry Challenges
Globalization and advances in technology have created intense competition in the service sector. This has given your customers a multitude of options that they’ve never had before. Service oriented business such as yours need to deliver consistently high-quality customer service in order to remain competitive. How can you ensure that your staff is delivering the quality of service needed to meet, sustain and grow your business goals? We’ve got two words for you – training and LMS!
Training as a Differentiator
When your product is people, your staff’s knowledge and skills become your most important competitive advantage. To that end, business service training is changing. It’s becoming more sophisticated as better tools become available. It’s more long-term, stretching out beyond the initial hire into the realms of coaching, refresher courses, mentoring, spot e-learning and many other new training initiatives. Consistent training programs help to develop your team’s strategic skills and behaviors that are needed to keep your business competitive….but how can you manage all of that? What better way then through a LMS!
Our Learning Technology Solution
Our Learning Management System (LMS) provides you with an online, centralized learning platform, enabling you to easily manage all of your employee training programs. From your front line support services staff to your sales personnel and operations team, you can easily develop and manage all of your training initiatives.
Additionally, using a learning platform to deliver comprehensive training also helps your organization to:
- Improve customer satisfaction
- Support sales initiatives
- Reduce operational costs
- Increase employee retention rates
- Increase service efficiency
- Support new communication channels such as mobile or social collaboration
ePath Learning delivers proven training technology solutions for business service providers that can give organizations such as yours a distinct competitive advantage!
Here’s What Business Services Providers Are Saying…
We’ve been using ePath Learning ASAP to train our call center associates for a number of years. Thanks to ASAP, we are able to easily keep up with seasonal hire training, in addition to quickly pushing training content out to all our employees as seasonal product demands change.
Manager, Quality and Assurance, from an International Pest Termination provider.