“Willow’s goal is to make the ‘where?’ question virtually disappear.  Our expanded partnership with ePath Learning lets us do that better both for our clients, and for the agents,” said Basil E. Bennett, president and chief executive officer of Willow CSN Incorporated.  “ePath Learning’s ability to develop sophisticated training programs that can be delivered anywhere, at any time, allows us to serve new markets and train qualified individuals faster than ever before.”

Willow CSN Incorporated is the leading provider of virtual contact center solutions through the use of highly skilled, virtual agents nationwide. The company’s unique customer care services program is built around a network of highly trained and motivated home-based customer service representatives called CyberAgent CSRs™.   To become a certified CyberAgent, an individual must successfully complete Willow University, the industry’s most rigorous and stringent training program.  Historically, Willow University has consisted of a series of online, home-based and classroom tests and training.  The expanded relationship enables Willow to deliver its online training more seamlessly and to deliver more complex training for highly demanding client applications. Earlier in the year, Willow CSN made ePath Learning its application service provider (ASP) for Willow University.

“From the start of our relationship with ePath Learning, we have been impressed with their level of training expertise, as well as their technological capabilities,” noted Bennett.  “Their expert grasp of ‘how people learn’ is demonstrated in their ability to produce educational and training tools that enable people to learn remotely, and effectively.”

"Willow is an organization that really understands the strategic benefits of eLearning - its virtual contact center model is based on a similar anytime/anywhere value proposition," stated Dudley Molina, President and CEO of ePath Learning, Inc.  "Our PRO-SERVICES resources, coupled with our LCMS software service - ePath Learning ASAP, covers the lifecycle of an ideal training program from development and delivery of courseware to monitoring and certifying CyberAgents.  This combination enables Willow to have the most effective eLearning capabilities in the call center industry."

“In this day and age, distance shouldn’t be a concern,” said Bennett. “Whether you are a company seeking the best and most cost-effective way to provide call center services, or you’re a motivated individual looking to train for a new business, where you are should matter less than what you can do.”

About Willow CSN

Founded in 1997 and based in Miramar Florida, Willow CSN Incorporated is the pioneer of a flexible, virtual staffing solution for organizations seeking to address the staffing, cost and quality control issues associated with conventional contact centers. Companies route their call volume to Willow's network of CyberAgent CSRs™ who operate as customer service representatives from their home offices. Clients and CyberAgent CSRs™ rely on Willow's patented StarMatic® technology for its scheduling, reporting, and communications functions. More information can be found at www.willowcsn.com.