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Sunday, 18 April 2004 21:11 |
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-- First Deployment of eLearning Solution Translates into Successful Implementation and New Approach To Training For VNA of Central Jersey -- |
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Sunday, 23 May 2004 21:06 |
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WASHINGTON DC, ASTD INTERNATIONAL CONFERENCE AND EXHIBITION: May 24, 2004 /PRNewswire-FirstCall/ - As Alpine Access, Inc., the leading provider of outsourced call center solutions using home-based agents, continues to establish the ‘Virtual Call Center’ as the next generation contact center model, it relies on ePath Learning’s online learning technology to train its 3,000 home-based agents. While there is growing popularity of off-shore call centers, many organizations are concerned with the ability to properly serve customers and build productive, long-term relationships – not the economic advantages alone. At the forefront of the virtual call center and home-based agent trend, Alpine Access and ePath Learning, a pioneer in the development of browser-based Learning Content Management Systems (LCMS), have recognized and addressed the critical need for agent training to enhance the customer contact experience and capitalize on up-sell and cross-sell revenue opportunities. |
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Sunday, 20 June 2004 20:57 |
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~From Operating Company to Enterprise Wide - ePath Learning Deployed to 2000+ Employees~ |
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Sunday, 25 July 2004 20:52 |
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MIRAMAR, Florida, (July 26, 2004) – Willow CSN Incorporated, the leading provider of virtual contact center solutions, announced today that it is extending its relationship with ePath Learning, Inc., an e-learning solutions provider, to include the development of on-line, self-paced learning courses. The addition of ePath is a further enhancement to Willow CSN’s long-established Willow Integrated Learning System (WILS), and its commitment to continually improve the virtual experience for agents and companies everywhere. |
