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GOT DIFFICULT CUSTOMERS? . . All companies do.
The better question is: Does your front line staff know how to handle them?
Mishandling difficult customers creates a major obstacle to achieving the common objective - earning customer loyalty by building positive customer experiences.
Handling Difficult Customers, the Customer Care Institute's all-new online course, teaches customer-facing employees the most current and effective methods for dealing with this challenge.
The course, which takes about an hour to complete, is for any staff member who interacts with customers - from new employees to those who could benefit from a communications refresher course. It features:
- Effective strategies for dealing with each type of difficult customer
- An overview of the four main types of difficult customers
- Vital information about the most effective way to ask customers questions
- Identification of the four primary communication styles
- Engaging lesson reviews, "quick-print job aids" that users can keep at their desks as references, and a quiz at the completion of the course
The easy-to-read lessons, interesting graphics, clear audio and friendly copy all work together to teach customer-facing employees how to subtly, but firmly, take charge in even the most difficult customer communications.
Got Difficult Customers?
Then get effective, engaging, online training that can help improve customer satisfaction and loyalty.
Register before August 31, 2007 and take advantage of the low introductory rates.
- $199 per person for one to nine registrations
- $149 per person for ten to forty-nine registrations.
REGISTER NOW! Click here to register for "Handling Difficult Customers."
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